Tailored transformation of appointments for diagnoses and treatments for the elderly being promoted in Zhejiang

In Zhejiang, digital reform further benefits the elderly. The reporter learned from the Provincial Health Commission that recently, Zhejiang Province Appointments for Diagnoses and Treatments Service Platform has carried out tailored transformation of appointments for diagnoses and treatments for the elderly, reshaped the process of handheld appointment registration for the elderly, and released the “Care Version” application for appointment registration across the province.

In many medical institutions in this province, the “Care Version” application has been playing a practical role. In the outpatient hall of the People’s Hospital of Zhejiang Province, Aunt Zhang, who came for a follow-up visit, demonstrated the operation of the “Care Version” application to reporter. She opened the national medical and health area of the “Zheliban”, and the original Zhejiang Province Appointments for Diagnoses and Treatments Service Platform automatically switched to the “care version”. On this interface exclusively for elderly patients, the eye-catching “Phone Appointment” and “Voice Assistant” entrances appear first; Aunt Zhang opened the “Voice Assistant” interface and sent a voice message to the mobile phone, and the screen of the mobile phone was immediately switched to the designated doctor’s registration interface. She then touched the screen, and successfully registered an outpatient number for the same day, within a minute.

“The elderly population has a large demand for medical services, and they are also the key population for outpatient consultation. At present, the ‘Internet + medical service’ is reshaping the medical treatment process and improving the efficiency of medical treatment, but some elderly people cannot enjoy the benefits of the smart medical service system.” The relevant person in charge from the Provincial Health Commission told the reporter that in order to make up for this aspect of weakness of people’s livelihood, this province has used digital concept and thinking to timely launch the appointment registration “Care Version” application. At present, the provincial appointments for diagnoses and treatments service platform has access to more than 1,000 medical institutions at all levels and of various types in the province. The second-class and above hospitals have basically all been covered, with a total of 20.74 million registered users, including 2.7 million elderly users.

The reporter found that compared with the “Regular Version” registration interface, the “Care Version” has been transformed for simpler and more practical operation. On the interface, related fonts, buttons and pictures are appropriately enlarged to facilitate the operation of the elderly; in terms of function, only modules closely related to registration are retained, and elderly users can freely switch between the “Care Version” and the “Regular Version”.

In accordance with the habits of the elderly, the “Care Version” interface will also give priority to the elderly patients to display the hospitals that they have recently booked. After clicking to enter the hospital interface, the departments and doctors that have been booked will also be displayed first. In the whole process, the links that are not suitable for elderly patients, such as entering the verification code, are deleted, and an appointment can be completed with only 4 clicks. The appointment path is much shorter and the process is more concise.

It is worth mentioning that if elderly patients still have difficulty in operating their mobile phones, they can also click the “Phone Appointment” button at the top of the homepage to dial the appointment number with one key, and the manual customer service will help to complete the registration. In addition, the platform has introduced artificial intelligence technology and developed a registering voice robot. Once the robot is told in Mandarin the names of the hospital and experts, the robot will automatically match and search to enter the corresponding page. At present, this platform has also opened the “family account” function, which supports main users to add parents and children as patients, to register for parents and children remotely. This function is widely welcomed by users.

The relevant person in charge from the Provincial Health Commission said that the tailored transformation of appointments for diagnoses and treatments for the elderly is a part of the digital social system “Zheli Health”, and it is also included in the results of the first batch of digital social system. This is a “minor breakthrough” in the digital reform, and it is an innovative practice of filling the “digital divide” in this province.

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